Frequently Asked Questions
Everything you need to know about our metering solutions and services.
What types of meters do you specialize in?
MCS Meters specializes in a wide range of utility and sub-metering solutions, including electric, water, gas, and thermal energy meters designed for residential, commercial, and industrial applications.
How long does shipping typically take?
Most in-stock orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary based on the destination and customs processing.
Are your meters MID approved or certified?
Yes, our meters comply with relevant industry standards, including MID (Measuring Instruments Directive) for billing applications, ensuring high accuracy and legal compliance.
What is your return policy for faulty equipment?
We offer a 30-day return policy for unused items in original packaging. If a product is found to be defective, it is covered under our standard manufacturer warranty for repair or replacement.
Do you provide technical support for installation?
While we recommend installation by a qualified professional, we provide comprehensive wiring diagrams and technical data sheets for all our products to assist with the setup process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank wire transfers for high-volume wholesale orders.